Refund Policy

At Peslover.com, we strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we offer hassle-free refunds, exchanges, and replacements for damaged or defective items.

📦 Returns & Refunds

✅ Eligible for Refund/Exchange:

• Unworn, unwashed, and undamaged items with original tags

• Defective or damaged products (see below for details)

• Wrong items received

❌ Non-Refundable:

• Final sale items (marked "Non-Returnable")

• Used, washed, or altered products

• Items without original packaging

⏳ Timeframe:

• 30 days from delivery date to request a return

🔙 Return Process:

1. Email service@peslover.com with:

   • Order number

   • Product photos (if defective/wrong item)

   • Reason for return

2. We’ll send a prepaid return label (if applicable)

3. Ship back within 7 days of approval

4. Refund processed within 5-7 business days after inspection

💸 Refund Method:

• Original payment (credit card, PayPal, etc.)

• Store credit (if preferred)

🔄 Exchanges

✔ Available For:

• Size/color exchanges (subject to stock availability)

• Defective/damaged replacements

🛒 How to Exchange:

1. Contact service@peslover.com with:

   • Order number

   • Desired replacement details

2. We’ll guide you on returning the original item

3. New item shipped once return is received

*Note: Exchanges may take 10-14 days total.*

⚠ Damaged/Defective Products

If your item arrives damaged or flawed:

1. Take photos of the issue + packaging

2. Email service@peslover.com within 48 hours of delivery

3. We’ll arrange:

   • Free replacement (if available), OR

   • Full refund

No return needed for defective items in some cases.

❓ FAQ

Q: Who pays for return shipping?

A: We cover costs for defective/wrong items. For other returns, customer pays unless stated otherwise.

Q: How long for refunds to appear?

A: 5-7 business days after approval (+ bank processing time).

Q: Can I exchange in-store?

A: Currently online-only—please mail returns.

Q: Lost my return label—what now?

A: Email us immediately at service@peslover.com.